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CHANGE OF MIND
If you change your mind, you can return your item provided that the product is unwashed and unworn with the original tags attached in a resalable condition. If the item has been damaged in any way the product will not be accepted upon return.
For a change of mind return, you have within 14 days of receiving your order to lodge a return. You will be provided with the option to exchange the product, or receive a store credit. If the item you want to exchange for is out of stock, you will automatically be issued a store credit. Store credits are valid for 12 months from the issue date.
SALE ITEMS
The change of mind policy will not apply to products that are on sale or have been marked down from their original price. Items marked down 40% or more are not eligible for a return.
PACKAGING
Please ensure that the item you are returning is packaged adequately to ensure that it is not damaged during return delivery to our facility.
We cannot accept returns if the following packaging requirements have not been satisfied:
Items are unworn/unwashed and in resalable condition;
In the original packaging with tags;
Adequately packaged for transit; and
Return label clearly displayed on parcel.
COST OF RETURNS
You must return the products at your expense. Any returned item(s) are your property and remain your responsibility until they reach our facility.
REFUNDS + EXCHANGES
In the unlikely event that you receive a faulty item (faulty being caused by a manufacturing defect, e.g. torn or lose threads) and we are unable to exchange that item for you, we will provide you with a refund. In the rare event that you receive a faulty item, you are required to send photo evidence to: orders@donttellma.com. If your claim is justified, you will be offered a refund upon the item being received back into our facility. Other than a faulty item as described above, we do not offer refunds.
Please note that DontTellMa has the right to assess the age and condition of the faulty item. Unless the item is deemed a genuine manufacturing fault, exchanges and refunds will not be provided.
Returns for faulty or wrong items will be eligible for exchange when they are returned to our facility within 14 days of the purchase date. Items returned beyond this period will not be accepted, and will remain your responsibility. Returns will be accepted where the items are:
Unworn, undamaged and unmarked;
In their original condition and original packaging; and
With the original labels, tags and promotional items.
Once we have received your return, it can take up to 14 business days to be processed.
CANCELLATIONS
Once an order has been placed, we are unable to make any changes or cancel your order.
If you have any further questions, please do not hesitate to email us at orders@donttellma.com.
If you change your mind, you can return your item provided that the product is unwashed and unworn with the original tags attached in a resalable condition. If the item has been damaged in any way the product will not be accepted upon return.
For a change of mind return, you have within 14 days of receiving your order to lodge a return. You will be provided with the option to exchange the product, or receive a store credit. If the item you want to exchange for is out of stock, you will automatically be issued a store credit. Store credits are valid for 12 months from the issue date.
SALE ITEMS
The change of mind policy will not apply to products that are on sale or have been marked down from their original price. Items marked down 40% or more are not eligible for a return.
PACKAGING
Please ensure that the item you are returning is packaged adequately to ensure that it is not damaged during return delivery to our facility.
We cannot accept returns if the following packaging requirements have not been satisfied:
Items are unworn/unwashed and in resalable condition;
In the original packaging with tags;
Adequately packaged for transit; and
Return label clearly displayed on parcel.
COST OF RETURNS
You must return the products at your expense. Any returned item(s) are your property and remain your responsibility until they reach our facility.
REFUNDS + EXCHANGES
In the unlikely event that you receive a faulty item (faulty being caused by a manufacturing defect, e.g. torn or lose threads) and we are unable to exchange that item for you, we will provide you with a refund. In the rare event that you receive a faulty item, you are required to send photo evidence to: orders@donttellma.com. If your claim is justified, you will be offered a refund upon the item being received back into our facility. Other than a faulty item as described above, we do not offer refunds.
Please note that DontTellMa has the right to assess the age and condition of the faulty item. Unless the item is deemed a genuine manufacturing fault, exchanges and refunds will not be provided.
Returns for faulty or wrong items will be eligible for exchange when they are returned to our facility within 14 days of the purchase date. Items returned beyond this period will not be accepted, and will remain your responsibility. Returns will be accepted where the items are:
Unworn, undamaged and unmarked;
In their original condition and original packaging; and
With the original labels, tags and promotional items.
Once we have received your return, it can take up to 14 business days to be processed.
CANCELLATIONS
Once an order has been placed, we are unable to make any changes or cancel your order.
If you have any further questions, please do not hesitate to email us at orders@donttellma.com.